Privacy Policy

Last updated: 1st January 2026

1. Introduction

Welcome to Calm Threads Limited (“we”, “us”, “our”). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or interact with our website www.calmthreads.com (the “Website”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business name: Calm Threads Limited
Website: www.calmthreads.com
Email: hello@calmthreads.com
Location: United Kingdom

Calm Threads Limited is the data controller responsible for your personal data.

3. Personal Data We Collect

We may collect and process the following personal data:

Contact information – such as your name, email address, and phone number
Communication data – information you provide when contacting us via forms, email, or social media
Technical data – including IP address, browser type, device information, pages visited, and usage data
Marketing preferences – where you have opted in to receive communications from us

We do not intentionally collect special category data (such as health, biometric, or genetic data).

4. How We Collect Your Data

We collect personal data through:

Contact forms on our website
Direct email enquiries
Cookies and similar tracking technologies
Website analytics tools

5. How We Use Your Data

We use your personal data to:

Respond to enquiries and messages
Provide and manage our services
Improve our website and user experience
Send marketing communications where you have consented
Comply with legal or regulatory obligations

6. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

Consent – where you have given explicit permission
Contract – where processing is necessary to perform a contract with you
Legitimate interests – to operate, improve, and grow our business
Legal obligation – where processing is required by law

7. Cookies

Our website uses cookies to distinguish you from other users and to help improve your browsing experience.

You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect the functionality of the website.

8. Data Sharing

We do not sell, rent, or trade your personal data.

We may share your data with trusted third-party service providers, such as:

Website hosting providers
Analytics providers
Email or marketing platforms

All third parties are required to handle your data securely and in accordance with UK GDPR.

9. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

12. Your Data Protection Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Request restriction of processing
Object to processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at hello@calmthreads.com.

13. Complaints

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: hello@calmthreads.com