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Terms and Conditions of Use

Last updated: 1st January 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of www.calmthreads.com (the “Website”) and the purchase of products from Calm Threads Limited (“we”, “us”, “our”).

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website or purchase our products.

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2. About Us

Business name: Calm Threads Limited
Website: www.calmthreads.com
Email: hello@calmthreads.com
Location: United Kingdom

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3. Products

We sell clothing and related products through our Website.

  • All product descriptions, images, and prices are provided in good faith

  • Colours may vary slightly due to screen settings

  • All products are subject to availability

We reserve the right to discontinue or change products at any time.

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4. Prices & Payment

  • All prices are shown in GBP (£) and include VAT where applicable

  • Delivery charges are displayed at checkout

  • Payment must be made in full at the time of purchase

We accept online payments via secure third-party payment providers. We do not store your payment details.

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5. Order Process

  1. Select your items and place an order through the Website

  2. You will receive an order confirmation email

  3. Your order is accepted when we dispatch the goods

We reserve the right to refuse or cancel any order, including due to errors in pricing or stock availability. If payment has been taken, a full refund will be issued.

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6. Delivery

  • We aim to dispatch orders within the timeframe stated on the Website

  • Delivery times are estimates and not guaranteed

  • We are not responsible for delays outside our control (e.g. courier delays)

Risk of loss passes to you upon delivery.

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7. Returns & Refunds (Consumer Rights)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a return:

  • Items must be unworn, unused, and in original condition

  • Items must include original tags and packaging

To request a return, contact us at hello@calmthreads.com with your order number.

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8. Refunds

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 14 days of receiving returned items

  • Original delivery charges are non-refundable unless the item is faulty​

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9. Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect, please contact us within 14 days of receipt.

You are entitled to a refund in accordance with the Consumer Rights Act 2015.

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10. Hygiene & Exclusions

For hygiene reasons, certain items may be non-returnable. This will be clearly stated on the product page.

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11. Promotions & Discount Codes

  • Discount codes are subject to stated terms

  • Codes cannot be combined unless specified

  • We reserve the right to withdraw promotions at any time

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12. Intellectual Property

All content on the Website, including designs, images, logos, and branding, is owned by or licensed to Calm Threads Limited and may not be used without prior written consent.

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13. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from the use of our Website or products.

Nothing in these Terms limits your statutory rights.

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14. Privacy & Cookies

Your personal data is handled in accordance with our Privacy Policy and Cookies Policy, available on the Website.

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15. Changes to These Terms

We may update these Terms at any time. Changes will take effect once published on the Website.

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16. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of its courts.

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17. Contact Us

If you have any questions about these Terms, please contact:

Email: hello@calmthreads.com
Business: Calm Threads Limited
Website: www.calmthreads.com

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